Accessibility Statement

988 Maine is committed to providing a website that is accessible to everyone. We are actively working to increase the accessibility and usability of our website and in doing so adhere to Universal Design principles and version 2.2 of the Web Content Accessibility Guidelines (WCAG).

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. 988 Maine is partially conformant with WCAG 2.2 Level A. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
WCAG is developed by the World Wide Web Consortium (W3C), an international community that develops open standards to ensure the long-term growth of the Web. WCAG 2.2 applies broadly to various current and future Web technologies,  and is testable with a combination of automated testing and human evaluation.

Compatibility with Browsers and Assistive Technology

The 988 Maine website is not compatible with:

  • Browsers older than 3 major versions
  • Microsoft Internet Explorer
  • Mobile operating systems older than 3 years


Technical Specifications

Accessibility of the 988 Maine website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript
  • SMIL

These technologies are relied upon for conformance with the accessibility standards used.
Certain third party tools have been implemented for the operation of the website. We are utilizing the following CMS and templates and are limited by the accessibility standards offered by these templates. 

  • WordPress
  • Template: Kadence

In addition at time of writing we rely upon the following plugins and add-on software to operate the site, and are similarly bound to their accessibility standards.

  • Maine Crisis Line Chat feature(causing some modal issues with keyboard assistive technologies)
  • Plugin: GTranslate
  • Plugin: Kadence Blocks – PRO
  • Plugin: Modal Window
  • Plugin: Simple Social Buttons

We have made reasonable effort to resolve any accessibility issues brought on by these tools, but are unable to guarantee full conformance for any future updates or inherent limitations brought on by these tools. Please contact us for a full list of known limitations.

Assessment Approach

We assess the accessibility of the 988 Maine website through ongoing research and external evaluations and implement accessibility improvements accordingly. We have employed experts proficient in accessible web design and development practices to conduct automated and manual testing methods. 
Our automated accessibility scan was performed using the ARC Analytics Platform and issues were resolved by 4/30/25. Updates to the content management system, its plugins, and/or website content after this date have the potential to affect the level of compliance reached.

More Information

For additional information and assistance please see the Federal 988 Accessibility Statement